Order Questions

Our products can be returned within 15 days from the date your order was delivered.

For an item to be eligible for a return, please make sure that:

  • The product was delivered within the past 15 days
  • The product is unopened, in its original packaging
  • Any apparel items must be unworn, unwashed, with tag(s), and in new condition
  • You have the receipt, order confirmation, or proof of purchase from ghostlifestyle.com
  • The product was not purchased through a third-party retailer as we are unable to accept returns from orders placed outside of our direct website
  • The product is not a sample packet as samples are final sale

Products that do not meet this criteria will not be considered for return.

To start a return, please reach out to support@ghostlifestyle.com

We understand that mistakes can happen during the excitement of ordering. If your order has not yet been fulfilled for shipment, we can make the following changes:

Swap the color or size of an item/items

Update your shipping address

Cancel the order

Apply a discount code to your order

Things happen, but rest assured, our Customer Support Team will always try to make it right! 

You can contact Customer Support by emailing support@ghostlifestyle.com with your details (name, order number, email address, and any additional information that may help) so we can best assist you.

We kindly request that you allow for a minimum of 2 business days after the carrier marks the package as delivered before proceeding, as it frequently arrives within this timeframe.

If it’s been over 2 business days, we ask that you file a claim with the carrier. As soon as the investigation with the carrier is concluded, you can then shoot us an email with the claim number along with your correct shipping address and we’d be happy to further assist you with this!

If you receive a damaged product in your order, please submit a ticket to our Support Team right away!

Please note that photos of the packaging your order arrived in and of the damaged item you received will be requested by our Support Team to further assist you with the issue.

Please allow 1-3 business days for order processing and an additional 3-5 business days for the carrier to deliver your package.